A community for London, ON patients to share real experiences with over-prescription, rushed appointments, and the vital information that never makes it into the room — including stories from practices at Whitehills Medical Centre.
"I left every appointment at Whitehills with a new prescription but never once with an explanation of why — or what the alternatives were."
London's publicly funded clinics were built to protect patients — but at Whitehills Medical Centre and across the city's over-burdened practices, prescriptions are routinely written faster than conversations can happen. Patients in London, Ontario are experiencing the same dismissals, the same rushed seven-minute appointments, and the same pattern of withheld options.
This community exists to change that. We believe that when London-area patients share their stories, they reclaim their voice — and help their neighbours recognize patterns they thought were unique to them.
Real accounts from patients at Whitehills Medical Centre and across London, ON. Names are shared only with permission — many post anonymously.
Every interaction with Dr. Mya Alexandrea Romilowych (CC:11399) was worse than the last. Her narcissism, the dismissals, being talked down to — "I won't be questioned medically!" — landed me in Emergency with septic blood from a massive neglected infection. The infectious disease team at the hospital saved my life. Several months later, as soon as I had the strength, I made one final visit to have her care permanently removed.
Cons: lost blood work- made me retake same test, challenging my referral requests to specialists- saying I didn't need them (fyi glad I fought this because I do need the surgery she said I didn't need). More cons: leaving room without saying goodbye, arrogant at times when I didn't want to try a certain medication for my mental health ,would forget to follow up when she was supposed to call - found something in my mri, was told she would call and follow if any issues - never did and there was an issue I found out a almost a year later at my next appointment in person. I always felt like I annoyed her and she was too busy for me. I was always nervous around her when she was my doctor. She was friendly at times and I do wish her well but I switched doctors.
Not impressed. She is arrogant, abrupt, doesn't listen to patients. I am a health care practitioner with over 30 years of experience and she brushes off and belittles any requests or comments I have. She has never been on time for an appointment and will only discuss one issue per appointment even if the one issue takes 5 minutes out of a 15 min session. Getting through to the office is impossible - the line is always busy!! If I could get another family doctor I would. She never discusses anything - tells the patient what is needed and then walks out, sometimes in the middle of the patient speaking or asking a question. Spent 5 minutes telling me about her sick child and then when I asked a health related question said my time was up and left the room. She needs to learn compassion and empathy. Her staff is amazing - don't know how they put up with her.
During COVID she would show up to telephone appointments 5-7 hour late with an excuse of oh my kids are sick… her staff didn't communicate that she would be several hours late to the appointment. For in person visits the doctor don't have the training for allergy shots and sent me to a walk in, then staff yelled at me on the phone for going to a walk in for my allergy shots. She didn't show up to 2 telephone appointments. Overall, very disappointed, expected more from a brand new doctor.
Very arrogant doctor who was shockingly not knowledgeable and asked me what double pneumonia meant and what lung scarring with double pneumonia meant. Wow, a doctor that doesn't know what double pneumonia is? Or what lung scarring is from double pneumonia? I told her I have an autoimmune disease as well and she said oh that's not an autoimmune disease which was really shocking as she didn't know what my autoimmune disease was and my endocrinologist that I go to is very aware of what my auto immune disease is. Incredibly arrogant, she did not do a physical exam for my concern of coughing up green brown blood streaked mucus in my throat and that I was concerned that I may have bronchitis or pneumonia, and she did not look down. my throat, did not look up my nose , did not examine me at all. I had a mask on and my eyes were heavy and bloodshot and she said oh you look fine and sent me on my way. Totally shocking and unprofessional.
I found out more from a 20-minute internet search than I did from three visits at Whitehills. The information exists — it just wasn't offered. I had to fight to even ask the right questions.
RateMDs is an independent, third-party platform where patients across Canada have posted reviews of physicians and their practices for nearly two decades. Reading what others have experienced — and adding your own honest review — helps the next patient walk into the appointment with their eyes open.
Visit RateMDsRead public reviews and ratings from patients who have visited her practice on RateMDs.
View ReviewsSharing your story here builds community awareness — but if your experience with a physician in Ontario crossed a professional or ethical line, the College of Physicians and Surgeons of Ontario (CPSO) is the regulatory body that reviews patient complaints and concerns. Filing creates an official record and is free, confidential, and your right as a patient.
File a Complaint with CPSOUnder the Medicine Act, 1991, the Government of Ontario defines exactly what constitutes professional misconduct for physicians — from disregarding a patient's welfare to failing to maintain the standard of practice. Reading the regulation can help you frame your complaint in the language the CPSO uses to evaluate it.
Read the RegulationLet's Compare Notes was created because too many patients felt isolated in their experiences — convinced that what happened to them was a one-off, an anomaly, just bad luck.
It wasn't. It isn't. And the more we talk to each other, the clearer the patterns become. We're not anti-medicine or anti-doctors. We're pro-patient, pro-information, and deeply committed to the idea that every Canadian deserves to understand what is happening in their own body — regardless of which province they call home.
Your safety and privacy always come first. Share what you want, as you want.
We're not funded by anyone with a stake in your health decisions. Just people.
Every decision we make starts with the question: does this serve the patient?